RETURN & REFUND POLICY
At Priya Associates, we strive to provide high-quality electronics and home appliances along with reliable service. Due to the nature of these products, returns, refunds, and replacements are subject to the following terms and conditions.
Eligibility for Returns
- Products are eligible for return only if they are damaged, defective, or incorrect at the time of delivery.
- Customers must report the issue within 24 to 48 hours of delivery.
- The product must be:
- Unused and in original condition
- Returned with original packaging, accessories, manuals, and invoice
- Requests raised after the specified timeframe may not be considered.
Non-Returnable Products
The following products are not eligible for return:
- Products that have been used, installed, or altered
- Products damaged due to misuse, mishandling, or improper installation
- Products without original packaging or missing accessories
- Items purchased under clearance sale, special discount, or promotional offers, unless found defective
- Customized or special-order items (if applicable)
Return Request Process
- Customers must initiate a return request via:
- Contact form
- Phone/WhatsApp
- The request must include:
- Order details
- Description of the issue
- Supporting images/videos (if required)
- Our team will review the request and respond within a reasonable timeframe.
- If approved, instructions for return pickup or shipment will be provided.
Product Inspection
- All returned products are subject to inspection and verification by our team.
- Returns will only be accepted if the product meets the return eligibility criteria.
- If the product fails inspection, the return may be rejected and sent back to the customer.
Refund Policy
- Refunds will be processed only after successful inspection and approval of the returned product.
- Refunds will be issued through the original payment method used during purchase.
- Processing time may take 5–10 business days, depending on payment provider timelines.
- In case of Cash on Delivery orders, refunds may be processed via bank transfer or other agreed method.
Replacement Policy
- In case of defective or damaged products, Priya Associates may offer a replacement instead of a refund, subject to product availability.
- Replacement requests are processed after product verification.
- If replacement is not available, a refund will be initiated as per policy.
Manufacturer Warranty
- Most products are covered under the manufacturer’s warranty.
- After delivery and acceptance, customers may be required to contact the authorized service center for warranty-related issues.
- Priya Associates is not responsible for warranty decisions made by the manufacturer.
Cancellation Policy
- Orders can be cancelled before dispatch without any charges.
- Once the product has been shipped, cancellation may not be possible.
- Refunds for cancelled orders will be processed as per payment timelines.
Shipping Charges & Deductions
- Shipping and handling charges (if any) may be non-refundable unless the return is due to an error from our side.
- Additional charges may apply in case of return requests not meeting eligibility criteria.
Important Notes
- Priya Associates reserves the right to approve or reject any return or refund request based on product condition and policy compliance.
- This policy is subject to change without prior notice.